Welcome to our Online Store!. Read more

Online Store

  • Do you have a physical retail store?

    No we don’t. We’re an online business and orders can only be taken via our website at www.n-essentials.com.au. Orders must be placed before goods can be picked up as we often do not prepackage any of our products – we make to order as orders come through.

  • Do you have a showroom?

    No unfortunately. We only have a factory warehouse where customers can drop by to collect a prepaid order that has already been packaged.

Ordering and Delivery

  • Do you ship to my country?

    Yes we ship to all over the world. Our website is able to automatically calculate shipping costs during the checkout process.

  • What are your payment options?

    For Australian customers, we accept credit card payments and bank deposits. We also accept cash payment on pick up from our Moorabbin warehouse in Melbourne.

    For International customers, we only offer payment by credit card.

  • Do you take phone orders?

    We don’t accept verbal or phone orders due to potential miscommunication.

  • Do you have any cancellation fees?

    Yes we charge a cancellation fee of 5% for all credit card prepayments. This is to cover the credit card transaction costs for cancellations charged to us by our bank.

    No cancellation fee applies for payments made via bank deposit or via cash.

  • Do you accept Paypal payments?

    No as paypal fees are relatively high. We would like to keep costs to a minimum so that we can pass on the cost savings to our customers.

  • I would like to change my contact and address details. How do I do that?

    Simply log into your account and select the “My Account” link at the bottom right hand corner of the screen.
    Once in your account, to change your contact name, email or password, click on the link “edit your password and account details” or if you’d like to change your billing or shipping address details, click on “edit” next to each relevant address.

  • Do you offer free shipping?

    Only as part of special promotions that we offer from time-to-time.

  • When can we pick up our orders?

    Please allow us 2-3 business days for us to pack and process your order. We’ll send you an email to advise that your order is ready for collection. Pickups are only available Monday to Friday from 9am to 5pm. We’re not open over the weekends or public holidays.

  • Do I need to create an account to use your website?

    No, you don’t need to create account to browse our website. However, if you would like to place an order, then you’ll be prompted to provide your contact and delivery details during the checkout process. It’s best to register an account with us so that you can track the status of your order as well as the details of previous orders placed.

  • Can I receive wholesale prices if I register an account with you?

    The prices displayed on our website are already wholesale prices for the quantities displayed. For larger bottle/pack sizes not shown, please feel free to email us with the product(s) you’re interested in and their quantities and we’ll provide a competitive quote.

  • How can I receive special offers and discount coupon codes?

    Subscribe to our email newsletter to receive special offers and discount vouchers. Ensure that your email inbox will accept mail from us otherwise the newsletters will go directly to your junk email folder.

  • How do I get a copy of my receipt and/or invoice?

    A copy of your tax invoice will be included with your order and can be downloaded online by logging back into your account and looking for the relevant order.

Products

  • Are your products suitable for cooking or for ingesting?

    We’re a skincare company and are not licensed to sell anything for internal consumption. Irrespective of the licensing, our products are not suitable for taking internally.

  • Do you have a printed catalogue or price list?

    No we don’t. We turn over our stock fairly quickly and printed material will become obsolete as soon as it comes off the press!

  • Do you have samples?

    We have small bottles on our website that customers can purchase to use as samples or for testing purposes.

  • How do you package your products?

    Essential oils: small sizes up to 100ml are packaged in amber glass bottles whilst sizes 250ml, 500ml and 1 litre are packaged in lacquered aluminium bottles. Larger sizes will be in plastic jerry cans, cubes or drums. However, we reserve the right to change our packaging without notice.

    It is advisable that after purchasing large pack sizes of essential oils that the oils are immediately decanted into smaller dark-coloured glass or lacquered aluminium bottles. Note that some essential oils such as lemongrass, thyme, cinnamon leaf and cinnamon bark, are not suitable for storing in aluminium bottles that are not internally lacquered with an epoxy phenolic coating. These oils have constituents that can cause the aluminium to be damaged and leach into the oil.

    Carrier/Vegetable oils: packaged in amber plastic bottles or plastic jerry cans or cubes

    Other liquid goods: packaged in amber plastic bottles or plastic jerry cans or cubes

    Butters: packaged in clear, resealable, ziplock, stand-up pouches or plastic poly bags for larger blocks

    Clay powders: packaged in clear, resealable, ziplock, stand-up pouches or plastic poly bags for larger blocks

    Salts and other dry goods: packaged in clear, resealable, ziplock, stand-up pouches or plastic poly bags for larger blocks

  • How best to store your products?

    The majority of our products are perishable and as such, it is advisable to store them in a cool, dark place or even better if possible, in the refridgerator.

  • What’s the best way to look after essential oils?

    Essential oils should be stored in a dark-coloured container/bottle and be kept away from direct sunlight. These oils will oxidize, deteriorate and loose their beneficial properties over time if stored in direct sunlight or be exposed to oxidization. If essential oils have sun shining directly onto them, the exposure over a period of months will dramatically speed up the process of oxidization due to the oil continually heating up and cooling down. Best to store these oils in a dark-coloured bottle, in a cool dark place and in a tight, air-sealed container to prevent oxidization.