regards customer privacy as an important part of our relationship with
N-essentials users, and conforms to Internet privacy standards.
If you have questions or concerns regarding this statement, you should first contact us at 03 9077 7796.
Collection of Information
In order to use the N-essentials website, we may require information from you in order to provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.
Any information collected by N-essentials
is collected via correspondence from you or your company. This may be
via the telephone, Email, mail, fax or directly through our website. By supplying this information to us, you consent to us storing such personal information through our website on databases that may be physically located overseas.
Types of Information We Collect and How We Use It
We may collect the following categories of information on our website and use them for the purposes explained below.
Website activity: Data about your browsing activity on our website
Device and browser information: Technical information about the device or browser you use to access our website. For example, your device's IP address, and (in the case of mobile devices) your device type and mobile device's unique identifier such as the Apple IDFA or Android Advertising ID.
Contact Information: If you choose to provide your name, email address or phone number
Account Information: If you open a account, we will collect your username and a password and other information to necessary to open and access your account
Customer Service Information: Information you may provide to customer service via the telephone, email, mail, survey responses, or directly through our website and social media.
Financial Information: Credit card number or other payment account information. This information is collected directly by our payments processor and not stored at N-essentials.
Third party information: We may collect additional information about you from third party sources where we have the rights to do so.
We use this data to:
provide N-essentials services and customer support
collect fees and troubleshoot problems
prevent potential fraud and enforce our Terms of Service
customize, measure, and improve our website and services
deliver targeted marketing to you
contact you by email or phone about your account or our services including to market our services to you
Use of Collection Information
Any details collected from N-essentials customers is required in order to provide you with our products and/or services, and a high level of customer service.
Storage of Collected Information
security of your personal information is important to us. When you
enter sensitive information (such as credit card numbers) on our
website, we encrypt that information using secure socket layer
technology (SSL). When Credit Card details are collected, we simply pass
them on in order to be processed as required. We never permanently
store complete Credit Card details.
All other data collected from you may be stored through our website on databases that may be physically located overseas.
We follow generally accepted
industry standards to protect the personal information submitted to us,
both during transmission and once we receive it.
your personally identifiable information changes, or if you no longer
desire our service, you may correct, update, delete or deactivate it by
logging into your account and select the relevant sub-sections in "My
Cookies and Related Technologies
Opting-out of Receiving Targeted Ads
We recognize how important your online privacy is to you, so we offer the following options for controlling the targeted ads you receive and how we use your data:
You can opt out of receiving targeted ads served by us or on our behalf by clicking on the blue icon in the corner of the ads we serve. Please note that, if you delete your cookies or upgrade your browser after having opted out, you will need to opt out again. Further, if you use multiple browsers or devices you will need to execute this opt out on each browser or device. If you opt-out we may collect some data about your online activity for operational purposes (such as fraud prevention) but it won't be used by us for the purpose of targeting ads to you.
You can opt-out of receiving targeted ads served by us or other advertising companies by using the Network Advertising Initiative (NAI) opt out tool here, which will allow you to opt out of seeing targeted ads from us and from NAI approved member companies.
Our Advertisers comply with the Self-Regulatory Principles for Online Behavioral Advertising as managed by the Digital Advertising Alliance (DAA). You may opt out of receiving targeted ads from other companies that perform ad targeting services, including some that they may work with as Advertising Partners via the DAA website here.
They also comply with the Canadian Self-regulatory Principles for Online Behavioral Advertising as managed by the Digital Advertising Alliance of Canada (DAAC). You may opt out of receiving targeted ads from other companies that perform ad targeting services, including some that they may work with as Advertising Partners via the DAAC website here.
They also adhere to the European Interactive Advertising Digital Alliance (EDAA) guidelines for online advertising and you may opt out via their
Your Online Choices website.
Please note that when using the ad industry opt-out tools described above:
If you opt-out we may still collect some data about your online activity for operational purposes (such as fraud prevention) but it won't be used by us for the purpose of targeting ads to you.
If you use multiple browsers or devices you may need to execute this opt out on each browser or device.
Other ad companies’ opt-outs may function differently than our opt-out.
You can opt-out of our tracking your online activity for targeted advertising purposes (Do Not Track): We respond to “do not track” or “DNT” signals sent from your browser. If the website of one of our Advertisers receives a DNT signal, during that visit, we will not link data we collect to your browser identifier so that new data collected about you will not be used by us for targeted advertising purposes, but older data collected about you may still be used.
you purchase a product or service from us, we may request certain
personally identifiable information from you. You may be required to
provide contact information (such as name, Email, and postal address)
and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders.
If we have trouble processing an order, we will use this information to
Method of Payment
We accept bank deposit, cash and credit card payments via Visa and Mastercard through the eWay service as described below.
payment must be made within 7 days to complete the checkout process.
Outstanding orders will be cancelled within the system if payment is not
fully received within that time frame. In the case of a credit card
payment, a cancellation fee of 5% will apply if a partial payment has
already been made.
uses personally identifiable information for essential communications,
such as Emails, accounts information, and critical service details. We
may also use this information for other purposes, including some
promotional Emails. If at any time a customer wishes not to receive such
correspondence, they can request to be removed from any mailing lists
by emailing us at
may at its discretion use other third parties to provide essential
services on our site or for our business processes. We may share your
details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose.
N-essentials does not share any information with third parties for any unknown or unrelated uses. Legal
reserve the right to disclose your personally identifiable information
as required by law and when we believe that disclosure is necessary to
protect our rights and/or comply with a judicial proceeding, court
order, or legal process served on our Website.
Links on the N-essentials
site to external entities are not covered within this policy. The terms
and conditions set out in this privacy statement only cover the domain
this privacy statement, the homepage, and other places we deem
appropriate so that you are aware of what information we collect, how we
use it, and under what circumstances, if any, we disclose it. We
reserve the right to modify this privacy statement at any time, so
please review it frequently. If we make material changes to this policy,
we will notify you here, by Email, or by means of a notice on our
N-essentials Pty Ltd Security Policy
uses the eWAY Payment Gateway for its online credit card transactions.
eWAY processes online credit card transactions for thousands of
Australian merchants, providing a safe and secure means of collecting
payments via the Internet. All online credit card transactions performed
on this site using the eWAY gateway are secured payments.
• Payments are fully automated with an immediate response. • Your complete credit card number cannot be viewed by N-essentials or any outside party. • All transactions are performed under 256 Bit SSL Certificate. • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data. • eWAY is an authorised third party processor for all the major Australian banks. • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by N-essentials.
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au.
ordering online, you will receive an email confirmation from eWAY
containing your order details (if you have provided your email address).
We will normally confirm receipt of your order within a few minutes of
ordering. We will attempt to send your goods via Australia Post or a
Courier Service within 3 working days; however if goods are unavailable
delivery will take a little longer.
have a policy to not leave parcels at customers' premises and so when
parcels are delivered, our delivery service via Australia Post requires a
signature. Please ensure that you, or your representative, are
available on the day of delivery to sign for the parcel. Or
alternatively, make arrangements to have it picked up at the designated
post office retail outlet within the specified time.
Postage costs are via
standard delivery without insurance. Please let us know if you would
like insurance and we will manually add this cost to your invoice for
We ship goods to all over the world. For shipping outside of Australia, please email us at firstname.lastname@example.org for a shipping quote. Currently,
our online store generates international shipping costs for most
countries outside of Australia but not for all countries.
Local pickups are in Moorabbin Victoria 3189. Please email us at email@example.com to arrange a mutually suitable appointment day and time.
Allow 7-10 business days for your order to arrive, if within Australia and up to 31 days for international customers.
Refund & Returns Policy
for any reason you are not completely satisfied with your purchase we
will give you a 7 day money-back guarantee from the time you receive the
goods. Please email us at
firstname.lastname@example.org within that time if you are not satisfied with your purchase so that we can resolve any problems.
Items returned must be unused and
in the same condition as received.
Buyer to pay return postage. Refund given will be for the cost of
the item(s) not including the postage paid when sent.
refund policy does not apply to goods which have been worn or used,
damaged after delivery, or if any attempt has been made to alter the
product or if they have been dropped or broken. All products must be
returned in their original condition. All postage and insurance costs
are to be paid by the buyer.
We recommend that you return the
product via Registered post and that you pre pay all postage. You assume
any risk of lost, theft or damaged goods during transit; therefore
advise you take out shipment registration of insurance with your postal
N-essentials will not be responsible for parcels lost or damaged in transit if you choose not to insure.
IMPORTANT NOTE: We are a skincare company and are not licensed to sell anything for internal consumption. As such, none of the products listed in this online store are suitable for internal consumption.